Reliable IT Support
for Sydney Businesses

For urgent issues we aim to respond same day, often within a few hours. Managed IT clients jump the queue with priority response. We are on call 7 days a week, including weekends and public holidays.

All of it, really — the CBD, North Sydney and the North Shore, Parramatta and Western Sydney, across to the Hills district, and out to the Blue Mountains and down to the Sutherland Shire. No call-out fee inside that footprint, and remote support reaches anywhere in Australia.

No. Ad-hoc support needs no contract at all — pay as you go, whenever you need us. Managed IT plans run month-to-month with no lock-in period, so you are free to walk away anytime.

No call-out fee for on-site visits anywhere across metro Sydney — from Hornsby in the north to Sutherland in the south. A small travel fee may apply outside that footprint. Remote sessions never carry a travel charge.

Most issues get sorted remotely via secure remote access — often quicker than waiting for someone to cross the Harbour Bridge. We only come to your office, home or studio when the job genuinely needs hands-on work.

We use Splashtop SOS for secure, attended remote sessions. Download and run the Support App on the device that needs help — it throws up a 9-digit code on screen. Send that code to Aaron and he connects instantly: no account, no install, and you watch everything happen in real time. Close the app and the session is over.

Yes — we are available 7 days a week. For anything urgent outside standard AEST business hours, call 1300 769 337 directly and we will get to it as fast as we can.

Managed IT plans are built around your business, but typically cover proactive monitoring, security patching, antivirus and endpoint protection, email security, cloud subscription management for Microsoft 365 or Google Workspace, backup verification, priority help desk access, and quarterly strategy reviews — all for one fixed monthly fee.

Ad-hoc support is $180/hr (excl. GST), billed with a 1-hour minimum and no call-out fee anywhere in metro Sydney. Prefer a fixed monthly cost instead? Managed IT is a custom flat fee sized to your business. Either way — no hidden fees, no lock-in contracts.

Yes — AI Automation is one of our core services. We set up and integrate tools like ChatGPT, Microsoft Copilot and custom workflows so your team gets real time back, not just a new app to ignore. Document drafting, connecting AI into your existing systems, custom prompts — we handle the setup and the training.

The Essential Eight is the Australian Government's cyber security framework — eight controls covering things like multi-factor authentication, application control and patching. Most Sydney businesses should be working toward it; it is the baseline for defending against the threats hitting small business every day. We run Essential 8 audits and help implement the controls at whatever maturity level suits you.

Yes, this is one of the migrations we do most often. Email, calendar, contacts, Drive files, shared drives and permissions — all moved across with a plan to minimise downtime, DNS changes handled, and mail forwarding set up so nothing gets lost.