Reliable IT Support
for Sydney Businesses

For urgent issues we aim to respond same day, often within a few hours. Managed IT clients jump the queue with priority response. We are on call 7 days a week, including weekends and public holidays.

All of it, really — the CBD, North Sydney and the North Shore, Parramatta and Western Sydney, across to the Hills district, and out to the Blue Mountains and down to the Sutherland Shire. No call-out fee inside that footprint, and remote support reaches anywhere in Australia. We keep a page on the pockets we get asked about most: Sydney CBD, North Sydney, Chatswood, Macquarie Park, Ryde, Parramatta, Surry Hills, Alexandria, Pyrmont and Bondi Junction.

No. Ad-hoc support needs no contract at all — pay as you go, whenever you need us. Managed IT plans run month-to-month with no lock-in period, so you are free to walk away anytime.

No call-out fee for on-site visits anywhere across metro Sydney — from Hornsby in the north to Sutherland in the south. A small travel fee may apply outside that footprint. Remote sessions never carry a travel charge.

Most issues get sorted remotely via secure remote access — often quicker than waiting for someone to cross the Harbour Bridge. We only come to your office, home or studio when the job genuinely needs hands-on work.

We use Splashtop SOS for secure, attended remote sessions. Download and run the Support App on the device that needs help — it throws up a 9-digit code on screen. Send that code to Aaron and he connects instantly: no account, no install, and you watch everything happen in real time. Close the app and the session is over.

Yes, seven days a week. For urgent IT support Sydney businesses can ring 1300 769 337 directly any day, and outside standard AEST hours we still pick up and get to it as fast as we can.

Proactive monitoring, security patching, endpoint protection, email security, Microsoft 365 or Google Workspace subscription management, backup verification and priority access to a senior engineer. There is no bundled retainer: labour stays at $180/hr ex GST, with an optional $29.95 per endpoint per month security baseline and custom device management on top, and every project quoted in writing before it starts.

IT support Sydney rates are simple here: $180/hr ex GST ad-hoc, billed with a one-hour minimum and 30-minute increments after that, and no call-out fee anywhere in metro Sydney. Going managed uses the same $180/hr labour rate plus an optional $29.95 per endpoint per month security baseline — there is no fixed-fee labour plan. No hidden fees and no lock-in contracts either way.

Yes — AI Automation is one of our core services. We set up and integrate tools like ChatGPT, Microsoft Copilot and custom workflows so your team gets real time back, not just a new app to ignore. Document drafting, connecting AI into your existing systems, custom prompts — we handle the setup and the training.

The Essential Eight is the Australian Government's cyber security framework — eight controls covering things like multi-factor authentication, application control and patching. Most businesses should be working toward it; it is the baseline for defending against the threats hitting small business every day. We run Essential 8 audits and help implement the controls at whatever maturity level suits you.

Yes, this is one of the migrations we do most often. Email, calendar, contacts, Drive files, shared drives and permissions — all moved across with a plan to minimise downtime, DNS changes handled, and mail forwarding set up so nothing gets lost.

Yes, and it is a common arrangement. Your internal person keeps the day-to-day ownership and the business context; we sit underneath with the security baseline, device management, patching discipline and somewhere to escalate when a job needs a second set of hands. Nobody gets replaced — they get a proper management console and patch automation behind them. Labour bills at the same $180/hr ex GST, and there is nothing to sign. The managed IT support Sydney page sets out how the parts fit together.