Something Broken? Let's Fix It Now.
Skip the small talk. Get a senior engineer looking at your Sydney desktop or laptop in under two minutes, with no account required and nothing left behind afterwards.
How the remote session works
It works on both Windows and Mac, mirrors every action live on your own display, and disappears the instant you shut the app.
Open the download link
On the device that needs help, open any browser and go to:
Download Support AppRun the small SOS app
Skip the install wizard entirely; this one just opens. It shows a nine-digit session code on screen, and that is the only detail we need. The app removes itself afterwards.
Read Aaron the code
Phone, text or WhatsApp, whichever is fastest. Aaron connects the moment he has your code, and you watch every click on your own screen.
Powered by Splashtop SOS · Encrypted & secure · Session ends when you close the app
Walkthroughs with screenshots
A picture for every stage, whichever machine is in front of you.
Windows step-by-step guide
Screenshots for every step on Windows 10 and 11 — from download to reading out your 9-digit code.
View the Windows guideMac step-by-step guide
macOS needs two quick permission approvals — this guide walks you through both with screenshots.
View the Mac guideThe fine print, made simple
- You talk to Aaron directly — a senior engineer, not a call centre or a ticket queue.
- $180/hr ex GST, billed in 30-minute increments after the first hour — you only pay for the time used, and there is no call-out fee.
- Fully secure and temporary — the SOS app needs no account, you see everything happening on your screen, and nothing stays installed afterwards.
- 7-day availability — including weekends, with same-day response and most issues resolved in a single session.
Still stuck? Just call.
Tell Aaron what is wrong and you will typically be connected and moving again within minutes.